Healy’s Pharmacy Returns Policy
If you wish to return a product you have purchased from our website, please first read all of the sections of our Returns and Refunds customer service pages to ensure your products can be returned and for any specific information pertaining to your purchase. Then contact us immediately on firstname.lastname@example.org
Return by post or courier
We allow returns for refunds for seven working days (not including weekends or bank holidays) from the day after delivery of your item(s) for a full refund. Any products returned outside of this policy will not be accepted for any kind of credit.
We are unable to exchange products by post. We do process exchanges in our store, so you may bring your items to the store for an exchange if you wish (see below).
We are unable to ship or make refunds/credits until we receive the products being returned. If you need a replacement product right away, we suggest you ask for a refund and place a new order. Your new order will be processed upon payment.
Returning products outside the returns period
If you return your purchase by post or courier after the periods outlined above (except for faulty or damaged goods), we reserve the right not to offer you a refund in full.
Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.
Proof of purchase
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
Taking care of our goods
You will naturally wish to inspect the products you order. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods.
Therefore, please ensure you do not damage the items (or the packaging where it forms part of the goods, for example, boxed products and gift items) and, if you wish to return anything, that it reaches us in perfect condition.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.
Products that cannot be returned:
The following items cannot be returned within the terms of our refund policy:
- Medical products, as per PSI regulations.
- Pierced earrings
- Made-to-measure goods (such as personalised giftware)
- Products that have been reduced or that are part of a sale.
- Free items
- Sport supports
- Personal care products.
Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect, or damaged goods.
In addition, the following items can only be returned within our refund policy providing it is in its original condition (including the packaging where it forms part of the goods, for example, boxed goods and gift items) and for hygiene or safety reasons have:
- Personal grooming products
Refunding delivery charges
Delivery charges are non-refundable.